Frequently Asked Questions
How do I reset my CoinSmart password?
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Click the "Forgot password" link on the login page. You'll receive an email with instructions to reset your password. For security reasons, the reset link expires after 30 minutes. If you don't see the email, check your spam folder or contact our support team.
What is two-factor authentication (2FA)?
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2FA adds an extra layer of security to your CoinSmart account. After entering your password, you'll need to provide a second verification method, typically a code from an authenticator app (like Google Authenticator or Authy) or sent via SMS to your registered phone number. We highly recommend enabling 2FA for all accounts.
Is my cryptocurrency insured on CoinSmart?
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CoinSmart maintains comprehensive security measures including cold storage for the majority of digital assets. We are a fully regulated Canadian company with robust insurance coverage. Additionally, we follow strict security protocols and are regularly audited to ensure the safety of client funds.
What payment methods does CoinSmart support?
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CoinSmart supports various payment methods including Interac e-Transfer, wire transfers, and debit/credit card purchases (where available). CAD deposits are typically processed instantly, while withdrawals are processed within 1-2 business days depending on the method.
Can I use CoinSmart on multiple devices?
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Yes, you can access your CoinSmart account from multiple devices including computers, smartphones, and tablets. For security purposes, we recommend logging out from devices you don't regularly use and enabling 2FA for enhanced protection across all devices. You can also monitor active sessions in your account settings.